Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can use the following link https://thepinkluxe.com/a/return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for all shipping cost for returned merchandise. 

If you are not satisfied with your purchase, we offer a 100% money back guarantee on your purchase to the original purchase method or store credit.

You can always contact us for any return questions at customerservice@thepinkluxe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like accessories (such as earrings). Please get in touch if you have questions or concerns about your specific item.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items. Request exchanges using the the following link https://thepinkluxe.com/a/return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.